Help Center
How can we help?
Find clear answers about finding listings, sending requests, using deals and events, and keeping your account safe.
Keep your password and one-time codes private. Pezani Support will never need you to send them.
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Finding things on Pezani
What can I find on Pezani?
You can look for businesses, products, services, places, deals and events. Use Quick Finder when you want to post what you are looking for and receive replies.
How do I find a listing?
Open Directory and choose Search Listings. Browse by category and location, search by listing name or Pezani number, or scan a listing QR code. Open a result to see its details and contact options.
How do I save a listing?
Open the listing and choose its save or bookmark control. Your saved listings are in Directory > Saved Listings.
Quick Finder requests
What happens when I send a request?
Your request is shared with people and businesses that may provide what you need, based on the category and areas selected. They can reply if they can help.
Where do I see my posts and replies?
Open Quick Finder in Directory. My Posts shows requests you created, New Requests shows requests that match what you offer, and Business Chats shows requests you accepted and their conversations.
Do I need a business listing to receive matching requests?
No. Set the categories and areas you want in My Requests settings. Those preferences can work on their own. If you later create a listing, you can connect it to what you already set up.
Deals, events and safety
How do I use a deal?
Read the price, dates, location and conditions on the deal. Follow the action shown there, such as claiming or contacting the business. If anything is unclear, confirm it with the business before travelling or paying.
Where is my event ticket?
Open the event booking details from the screen where your booking is listed. A confirmed booking with a ticket shows its ticket and QR code there. Cancellation and refund options depend on the booking and the event terms.
What should I do if a listing or message concerns me?
Do not share passwords, verification codes or financial details. Stop the conversation if you feel unsafe, and email support@pezani.app with the listing or request link and a short explanation. Remove private details from screenshots before sending them.
Your account and business
How do I change my password?
If you forget your password, choose Forgot password? on the sign-in screen and enter the phone number and email saved on your account. Use the one-time code sent to that email to choose a new password. If you did not add an email or can no longer access it, contact Pezani Support. Never share your recovery code or include a password in an email.
Where do I manage my business listing?
Choose My Business in Mobile to open Dashboard Overview. From there, open Business Profile to update your listing and manage its content.