Privacy

Your information

Privacy Policy

Pezani uses information to help people find local listings, share requests, and connect with businesses. This policy explains what information is involved and the choices you have.

Effective 9 September 2026 For Pezani web and mobile services

In short: Pezani uses information you provide and basic service activity to operate accounts, search, saved listings, requests, messages and business tools. We do not sell personal information. You can contact us to ask about, correct or request deletion of your information.

1. Who this policy is from

Pezani is a product of Musafari Life, a registered business in Malawi operating from Kachere Street 3, Area 49/1, Lilongwe. This policy covers pezani.app, the Pezani Android application, the iOS TestFlight beta, and related business and support services.

For privacy questions or requests, email support@pezani.app or tech@musafari.life. You can also call +265 888 206 201.

2. What this policy covers

It covers information collected when you browse Pezani, create or manage an account, search listings, save a listing, send a Quick Finder request, communicate with a business, publish business information or contact support. App stores, payment providers, linked websites and other services may have their own privacy notices.

3. Information we collect

Information you give us

  • Account and contact details: your name, email address, phone number, password, country, city and communication preferences.
  • Business details: business name, address or service area, contact details, categories, descriptions, hours, listings, deals, events and other information you choose to publish.
  • Discovery activity: searches, categories, cities, saved listings, viewed listings, event interest and actions needed to keep the service useful.
  • Quick Finder content: the need you describe, location, budget, category, attachments and other information you choose to include. Do not upload passwords, identity documents, financial account details or sensitive personal information unless a specific Pezani flow asks you to.
  • Conversations and support: messages, reports, feedback, screenshots and details you provide when asking for help.

Information collected automatically

  • Device and connection information: browser, operating system, app version, device settings, crash details, approximate region and standard security or server-log information.
  • Usage information: the screen reached, referring website, time of an interaction and type of Pezani action.
  • Cookies and similar technologies: the website may use essential browser storage or server controls to keep pages secure and functional.

4. How we use information

We use information that is reasonably needed to:

  • Provide, maintain and improve search, listings, deals, events, saved items, Quick Finder, messaging and business tools.
  • Use country, city, category and request details to route a Quick Finder request to relevant people and businesses.
  • Send service messages such as security notices, responses, support replies and important changes.
  • Protect accounts, prevent abuse, investigate suspicious activity, keep Pezani reliable and enforce our Terms.
  • Understand which pages and actions are useful so we can improve the service.
  • Meet legal, regulatory, accounting and safety obligations and protect the rights of users, businesses and Pezani.

Depending on the situation and applicable law, we rely on providing the service, legitimate interests in operating and securing Pezani, consent where requested, or legal obligations. You can withdraw consent where we rely on it; this does not undo processing already completed lawfully.

5. When information is shared

Pezani does not sell personal information. We may share limited information:

  • With businesses you choose to contact: a Quick Finder request may include its description, selected location, budget, category, attachments and the contact details needed for a response.
  • With service providers: providers for hosting, storage, security, email, customer support and other services may process information for Pezani under appropriate instructions and safeguards.
  • For safety or legal reasons: where needed to comply with law, respond to valid legal process, investigate fraud or abuse, protect users or protect Pezani's rights and systems.
  • During a business change: information may transfer as part of a reorganisation, financing, acquisition or transfer, subject to this policy and applicable law.

Businesses and other providers may use information under their own policies once it is shared with them. Avoid sending information you do not want a business to receive.

6. Lightweight website analytics

The Pezani marketing website may record a small number of first-party events when you choose to use a download or call-to-action button. These events can include the page path, button placement, selected platform and time. They help us understand which links are useful.

The current marketing-site implementation does not create an advertising profile, use third-party tracking cookies, collect precise GPS data or attach these events to a Pezani account. It respects the browser's Do Not Track signal. App stores and other linked services may process information under their own notices.

7. Storage, transfers and retention

Pezani and its providers may process information in countries other than the one where you live. Where a transfer is regulated, Pezani will use an appropriate legal mechanism and reasonable safeguards. We keep information for as long as needed to provide the service, resolve disputes, meet legal obligations, prevent abuse and maintain reliable records. When it is no longer needed, we delete it, anonymise it or securely isolate it where immediate deletion is not practical.

8. Security

We use reasonable administrative, technical and organisational measures appropriate to the information, including access controls, transport security and monitoring for abuse. No online service can promise absolute security. Keep your password private, use a device lock and contact us quickly if you believe your account or a request has been misused.

9. Your choices and rights

Depending on where you live, you may be able to ask for access to, correction of or deletion of your personal information; restriction or objection to certain processing; a portable copy of information you provided; or withdrawal of consent. You may also ask how information is used, who receives it and how long it is kept. We may need to verify your identity and may have lawful reasons to retain or refuse part of a request.

Email support@pezani.app with the subject “Privacy request” and enough detail for us to understand what you need. You may also have the right to complain to the data-protection authority where you live or work.

10. Children

Pezani is not directed to children under 13, and local law may require a higher minimum age. We do not knowingly request personal information from a child who is not permitted to use the service. If you believe a child has provided information, contact us so we can review it.

11. Changes to this policy

We may update this policy when Pezani or the law changes, or when we improve how we explain our practices. The effective date will change with each revision. If a change is material, we will take reasonable steps to bring it to your attention before or when the new practice begins.

12. Contact Pezani

For privacy questions, requests or concerns, email support@pezani.app or tech@musafari.life. You can call +265 888 206 201 or read the Terms of Use.